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Technical Help Open/Close All
Visit http://www.firefox.com and follow their online instructions on updating your system to the latest Firefox browser.
It's easy. Please follow these instructions
- Mac OS X
Internet Explorer 8
- From the Safety menu in the upper right, click Delete Browsing History....
- Check Temporary Internet files, Cookies, and History, and then click Delete.
Internet Explorer 7
- From the Tools menu in the upper right, select Delete Browsing History.
- Next to "Temporary Internet Files", click Delete files....
To delete your cookies, click Delete Cookies.
- Click Close, and then click OK to exit.
Internet Explorer 6
- On the Internet Explorer 6 Tools menu, click Internet Options. The Internet Options box should open to the General tab
- On the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache
- Click OK, and then click OK again.
Firefox 3.5 for Windows
- From the Tools menu, select Clear Recent History....
- From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
- Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cookies to clear cookies). Click Clear Now.
Firefox 3 for Windows
From the Tools menu, select Clear Private Data..., and then check Cache and Cookies. Click Clear Private Data Now.
- From the Safari menu, select Reset Safari....
- From the menu, only select Empty the cache and Remove all cookies, then press Reset.
Firefox 3.5 for Mac OS X
- From the Tools menu, select Clear Recent History....
- From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
- Click the down arrow next to "Details" to choose what history elements to clear. Click Clear Now.
Firefox 3 for Mac OS X
- In Firefox, from the Tools menu, select Clear Private Data.
- Make sure Cache and Cookies are checked, and then click Clear Private Data Now.
- In Chrome, under the settings from the Tools menu, select Clear Browsing Data.
- Make sure Cache and Cookies are checked, and then click Clear Browsing Data .
Ordering Open/Close All
All from the comfort and convenience of the internet, with the ease and security you need! From our homepage, click "Create Now" and log in or create your account. We do require you to have an account to upload an image but there is no obligation to buy.
Since this is a digital process we need to scan a copy of the image. You are welcome to mail it to us for scanning, or you can take it to a local photo lab or copy store and ask for a high-resolution scan.
If you are sending the original to us for scanning we can accept prints up to 9x12 in size, 35mm negatives & slides and 120mm negatives. If sending a negative, we recommend you include a reference print for us to match color and overall appearance. Be sure to properly secure these items in a photo mailer to prevent damage in shipping. We also recommend you ship it using a service that provides a tracking number.
Include a note with all of your contact information (name, address, phone, email) and a brief idea of what size and type of canvas you would like to do. We will scan and upload the image to an account for you online to complete the order. Please visit our Contact page for our mailing address.
Absolutely, we are here to help! Our staff is made up of professional photographers and artists to help with any questions or concerns you may have. Please call us Monday – Friday, 8:00 am – 6:00 pm Central Time. If you reach us after hours feel free to leave a message, or email us at email@example.com
Canvas Press accepts Visa, MasterCard and American Express. Your card is charged at the time of checkout online. At our Round Rock office you may also pay in advance with check. We do not accept cash at our location.
For security, our merchant services provider verifies that all billing information for the credit card matches what the bank has on file. If the billing address you entered does not match the card you used, the transaction will be declined. Be sure to also verify that the number, expiration date and security code are all typed correctly. If you still have trouble there may be a communication error with your bank, please contact them for more information.
Production time depends on the product and enhancement(s) ordered. Canvases and Photo Prints typically take 2-3 business days for production, AlumiPrints and Wallpaper take 5-7 business days for production, although AlumiPrints may take up to 2 weeks for production depending on volume.
In addition to the standard turnaround, please add an extra 2 business days for production of orders with major retouching, oilworks, and frames. Oversized canvases (larger than 60x40) and high volume orders (more than 5 pieces) will also add to the production time.
For shipping we use FedEx and offer Overnight and Express (3-day) service for expedited orders, and those orders are considered "Priority" and will be completed and ready to ship as quickly as possible. Ground transit time can take up to 7 business days although our central location allows us to reach most parts of the country within 3 business days for ground service.
If you have a specific timeline for when your finished project is needed please contact us with details and we will do everything possible to accommodate your needs.
Yes, our office in Round Rock, Texas is open for you to pickup orders during our regular business hours, Monday – Friday 8am-6pm. When selecting your shipping service choose “Local Pickup” as your option. Visit our Contact page for our physical address.
You are welcome to call us for your order status, or log in to your account and click on the Order Status section under My Account.
If you have made a mistake with your order or need to cancel it, contact us immediately to make corrections. Please call during our business hours of Monday – Friday, 8:00 am – 6:00 pm Central Time, after hours email firstname.lastname@example.org.
Canvas Press respects your privacy. We do not store payment information and your personal details will never be sold or distributed to a third party.
Fax us a completed State Sales Tax Resale or Exemption Certificate and contact us to confirm receipt. Once we have that we can set your online account to be tax exempt. If you are a professional reseller who will be selling products purchased from us to your own clients please visit our Pro site to setup an account.
We offer volume discounts for large projects and certain discounts for qualified corporate and wholesale customers. Please contact us for information.
If you forget your password, go to the Log In page and click the link that says “Forgot your password?” You will be prompted to enter in the email address from the account and the site will email you instructions. A randomly generated password will be in the email but it will not work until you activate it by clicking the link included in the email.
When you click the link it will take you to the Log In page again and you should see a green box notifying you the password was updated. Enter in your email address and the password from the email. Once logged in you can click the green link on the account homepage which says “Change Password” to set a new, more memorable password. Please remember it must be 8 characters long.
Products Open/Close All
Watch this video on cropping your image using Photoshop, click to watch video
Look for the pixel dimensions of your image and check it against our chart to see the largest size we recommend. You can also use our image consultation feature to send the file to us to review. When using the design tool to setup your project, look for the “suggested sizes” and see what might work best for your image.
Depending on how large the print is and how large you want to go you should scan from 800 to 2400 dpi. Be sure to crop to just the image area so that the scanner surface is not included. Some scanners include software to remove dust and scratches automatically, if you still see a lot of imperfections and spots on the digital file you can add Minor Retouching to the order and we will remove that.
You can upload JPG files up to 100MB in size. We can work with almost all digital file formats so if you have something else you would prefer to use contact us about sending the file to us for conversion for online ordering.
You can send it to us as is and we’ll handle all the preparation. If there is an issue with your file not working properly we’ll let you know. If you are creating a file specifically for printing please set it up as RGB, 8-bit at 100dpi or higher. No larger than 240dpi is necessary.
If you saved the photo from the internet or it was emailed to you it may be a low-resolution version for easy web viewing and transmitting. These files have been compressed and unfortunately once they are saved in that small format they cannot be enlarged again and if so, they will appear blurry and distorted. It is best to upload the original digital file taken by your camera for printing.
These photo programs often import your photos and store them in unique locations, so finding the files later may be a challenge. If this is the case, find the image you want to use in the program and export it to save to your desktop. Make sure you export the original file at its highest resolution. Then, when our site asks you to browse to your image you can quickly locate it.
Yes. Professional artists and photographers review every order that comes in and if we have concerns about whether or not your image will look good as ordered we’ll contact you by email and/or phone.
Our prints are known as “Giclee” as they come from high resolution wide format inkjet printers. We use different printing methods for each of our products to ensure the utmost quality and detail.
Every computer screen displays images differently. Unless you have a profiled monitor, it may not display accurate colors. We always visually check that images look their best and do minor color-management at no charge to ensure a good print. If your image needs dramatic color adjustments please select our minor retouching enhancement. You may contact us for our ICC color profile if you do have a calibrated system.
The website does not read any profiles from Photoshop, so it may appear dull or slightly off in color if you have done additional editing to the image, but we will see those adjustments when opening them for printing. The site may also not properly display images in CMYK, but these will print in the proper color. The best color space to use for sending files to print with us is sRGB.
For gallery wrap canvases, the size you order is the size of the finished print. We print the image larger to accommodate the wrap. For non-stretched canvases, the size you order is the actual image area. We include an additional 2” of blank canvas on all four sides to assist in stretching at a later time.
For canvas only we have two different frame style in four colors each. The Float Frames hold a 1.5" canvas gallery wrap with a gap between the edge of the canvas and the frame. The traditional frames sit on top of the .75" canvas. Everything is custom fit and assembled with your image on canvas so it is ready to hang when it arrives.
The enhancements available to add to your order online are Black & White or Sepia Conversion, Retouching and OilWorks. We offer additional services such Photo Collages and Multi-Canvas Collages available offline since these jobs require custom quotes. If you are interested in one of these options please contact us for more details.
You can have us print your image in Black & White or an antique Sepia tone and we will make sure your image converts to that color with the proper contrast and exposure. If you have already done the conversion yourself and are happy with it as is, leave the order as “Photo As Is” and we will print the image as it is received.
Minor retouching covers color correction, red eye-removal and simple touch-ups to the image. Major retouching would include more in depth correction or restoration needed and may require additional charges if more work is required. Please specify in the comments box what specific items you would like retouched. If you aren’t sure which option to choose for your image please contact us.
OilWorks is our exclusive service that gives your image the look of a real oil painting. These are digitally painted by an artist using a stylus connected directly to the computer. An artist paints the entire image and makes slight adjustments to ensure the image is the best it can be while remaining true to the original photo, but with an overall soft, smooth look with light brushstrokes.
We also offer a Text Overlay enhancement. Choose from various fonts, sizes, colors and positions and add text to your image to sign your artwork, commemorate a person or event, or just send a special message. All orders with text will receive a proof to verify the final design before production continues.
You can print any digital image on canvas with us whether it be a photograph, painting or digital art. There are no restrictions on what subjects can be printed but Canvas Press does reserve the right to refuse orders with questionable content. You must however be the copyright owner of the image or have obtained permission for reproduction from the copyright owner.
The law protects copyright holders from having their work reproduced without compensation. This means that you must have permission from the copyright owner to print a copy of their image. The copyright owner is usually the photographer or artist who originally created the image, or it may be an agency which has licensed and/or purchased the rights to resell the image. If the photo you plan to use is from a professional photographer you must have a release that states you have permission to use the image for personal use. Images from the internet are generally copyright protected and are also displayed at too low a resolution for printing. If you need an image that you do not personally have you can purchase a hi-res digital copy from a stock photography site which will allow you to print it.
When placing an order with us, you must agree that you are the copyright owner or have permission to reproduce the image(s) submitted to Canvas Press. If the image submitted contains copyright information not matching the customer details we will contact you for verification and may have to cancel the order if permission cannot be obtained.
The inks we use are archival quality and through tests have been estimated to last over 75 years before showing any signs of fading or discoloring. All of our canvases are also protected with an additional coating to give them even more longevity and durability. Canvases are only intended for indoor use, but even in display of direct window light should still last for decades to come. There is no extended warranty or guarantee on the product beyond our 30-day return policy.
Our online design tool shows you exactly what the final crop and wrap (if applicable) will look like and this is the best digital proof that can be provided regarding the size and cropping of the finished piece. We automatically send proofs of any orders requested a text overlay to ensure the layout is done as you wish. Other enhancements do not automatically include a proof in the process and if you have concerns or would like to see the results before printing please make a comment to that effect when ordering.
The thumbnail in your library, shopping cart and order confirmation is your original image. The purpose of the thumbnail is just to verify that the correct image is chosen, it does not reflect the cropped image you saw in the design which is how the finished print will be done.
Shipping and Returns Open/Close All
We ship with UPS/FedEx and offer Standard Ground, Express 3-Day and Overnight services. Ground delivery times are generally 1-4 days for the Continental United States. We do offer service to US territories and APO/FPO addresses through the US Postal Service which may take up to 4 weeks for delivery. Oversized canvases are crated and shipped with a freight service and take 3-7 days for delivery.
Stretched Canvas and Metal Prints: For most regular sized stretched canvas and metal prints, we offer flat rate shipping for your entire order - $15 for standard ground, $40 for express 3-day and $55 for overnight. Medium sized prints require custom-made packaging materials and shipping rates are $20 higher. Very large prints require custom-made packaging materials and freight shipping at $100.
Non-Stretched Canvas, Photo Paper, Wallpaper, etc: These items ship for the same flat rate as regular sized stretched canvas.
Growth Charts: These items ship for $5 per each two Growth Charts.
Orders with multiple product types are only charged the single highest rate of all the products (large quantity restrictions may apply).
In your Account Overview when you are logged in to Canvas Press online there is a link for order “details and tracking” under the Order Status Overview section. Click this link to check tracking for all of your previous orders.
We do not require signatures for delivery and in general, at residential deliveries the package will be left at your front door. Leaving the package is at the driver’s discretion and if he/she feels it inappropriate to leave the package unattended they will leave a door tag with notification. Be sure to contact FedEx immediately to arrange delivery or pickup of the package. Commercial deliveries and packages valued at over $500 require a signature.
We must have a physical address to ship to because FedEx cannot deliver to PO boxes.
We can ship to APO/FPO addresses using the US Postal Service, although size restrictions may apply. In general, stretched canvases up to 30x40 can be shipped to a military address and non-stretched canvases in almost any size. For international orders, we are happy to accept these by phone and/or email as our website does not process international payments. Size limitations do apply and additional shipping costs will be required.
Canvases and aluminum prints are shipped flat in boxes designed to protect them in transit. Oversized canvases are crated and shipped with a freight service. Non-stretched pieces and photo prints are shipped rolled in a tube.
We have a very low rate of damaged packages but accidents do happen. If your package and the print inside arrived damaged please take photographs of the damage and email them to us at email@example.com. We will handle the claims process and begin a replacement piece for you immediately. The shipping company may need to retrieve the items for inspection so please wait for further instructions from us before disposing of the item or any packing materials.
We have a 30-day return policy so you can exchange your print if there is a problem with it. If we have made an error or if there is a defect please let us know right away. If the print does not hold up to your standards please let us know how we can help make it better. You do not have to send the entire package back, we just need a cut out piece from the print. AlumiPrints can be cut and sent back or if small enough, mailed in a flat envelope. Larger aluminum returns may be accepted with photo evidence of a problem, please contact us for details. We do not accept returns solely for the request to choose a different size, options, product type, style, border or enhancements, with no defect in the original product. Enhancement and shipping charges are non-refundable, and any return shipping costs (if applicable) are the responsibility of the customer.
Sometimes drivers like to leave it out of sight so be sure to check all your doors, behind any landscaping or under a carport. It may also have been left with a neighbor accidentally or for safe keeping if they were home at time of delivery. If you are still unable to find the package please notify us so we can begin a trace with FedEx to see where the driver may have left it. It is important to follow up on this as soon as you notice the problem, waiting a week can hinder the chances of finding the missing package.
We stand behind our product, and our lifetime guarantee covers the quality of materials and craftsmanship. Warping, yellowing, fading, rippling, sagging or cracking of the frame, canvas or inks is covered. Any damage or defects from improper use or handling will void this guarantee. We do not accept returns solely for the request to choose a different size, options, product type, style, border or enhancements, with no defect in the original product. If your canvas has a problem that falls under this category please let us know as soon as you discover the issue so we can produce a replacement. Refunds will not be issued for claims under the Lifetime Guarantee.